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PRIVACY POLICY

How Omnyx Tech protects, uses, and manages your personal data.

1. Information We Collect

We collect personal data to fulfill orders, improve site functionality, and provide customer support. The types of data we collect include:

• Personal Identifiers: Your full name, email address, phone number, shipping address, and billing address provided during order placement.
• Payment Information: Credit card details and payment billing data processed through secure, PCI-compliant payment gateways.
• Technical & Usage Data: IP address, browser type, operating system, operating device metrics, and interaction logs collected automatically via cookies.

2. How We Use Your Data

Omnyx Tech processes your personal data strictly for legitimate operational purposes, including:

• Processing, packing, and dispatching orders for home battery backups, solar generators, and electronics.
• Sending delivery tracking information, order confirmations, and customer support responses.
• Detecting and preventing potential fraud or unauthorized access to user accounts.
• Complying with applicable tax, customs, and commercial regulations.

3. Data Sharing & Third Parties

We only share necessary personal information with trusted service providers who facilitate our core operations:

• Logistics & Couriers: Global freight and shipping carriers to fulfill and deliver your orders.
• Payment Gateways: Encrypted financial platforms processing your transactions securely.
• Legal Obligations: Regulatory authorities or law enforcement agencies when strictly mandated by applicable laws.

4. Security & Data Retention

We implement robust organizational, physical, and technical measures—including 256-bit SSL encryption—to guard your personal data against loss, misuse, or unauthorized access.

Personal data associated with your orders is retained as long as necessary to fulfill transactions, manage warranty coverage, and maintain compliance with statutory accounting records.

5. Your Rights & Choices

Depending on your jurisdiction (such as GDPR or CCPA frameworks), you maintain the following rights over your data:

• Access & Portability: Request a copy of the personal data we store about you.
• Correction & Deletion: Ask us to update incorrect information or erase your personal data records.
• Cookie Control: Adjust your web browser settings to reject non-essential cookies.

To submit a request, please email our support team at support@omnyxtech.com.