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RETURN POLICY

Last Updated: August 28, 2026

Important Notice:

10-Day Return Window: Omnyx Tech offers a 10-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may request a return within 10 days of the delivery date.

Eligible Product Conditions

  • Items must be unused, unaltered, and kept in original factory packaging.

  • Include all original cables, manuals, accessories, and protective foam.

  • Products with physical damage or missing components are not eligible for returns.

Technical Equipment Restrictions

  • High-capacity battery systems require specialized freight transport due to hazard regulations.

  • Original heavy-duty crates and pallets must be preserved for authorized returns.

  • Fully activated units can only be returned upon verification of a technical defect.

The Step-by-Step Return Process

  • Email us to request an RMA number before shipping.

  • Wait for written approval and freight instructions from our support team.

  • Securely pack the item and display your RMA number clearly on the outer label.

Refunds & Return Shipping Costs

  • Refunds are processed within 10 to 14 business days after item inspection.

  • Omnyx Tech covers return freight costs for verified manufacturing defects.

  • Customers pay all shipping and freight charges for change-of-mind returns.